Philippines staffing blog ·
Keep screenshots from making help desk articles stale — September 14 review
Use screenshots only when they clarify a step, then track the interface detail they depend on.
Direct answer
September 14 focus: Use screenshots only when they clarify a step, then track the interface detail they depend on.
A screenshot often ages faster than the instruction beside it. Use one when the position or appearance of a control genuinely helps the reader, not as decoration for a step that is already clear.
Capture only the necessary area with approved test data. Remove names, account details, browser tabs, notifications, and any information that does not belong in the article.
In the article record, note the product version or capture date and the control shown. Write the instruction so a small visual change does not make the whole answer unusable.
Review screenshots after interface releases and when tickets mention a missing label. Replace the image only after checking that the documented action and permission boundary are still correct.