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Capture browser error details that help the next owner
Collect the environment and repeatable steps needed to separate a local issue from a wider service problem.
Direct answer
Record the page, account context, browser and version, time, exact error wording, and action immediately before the failure. Ask for only the detail that changes the next diagnostic step.
Start with low-risk checks that have a documented reason and result. Explain any effect before asking a user to clear local data or change a setting.
If the same error appears across users or browsers, stop repeating local fixes and route the evidence to the service owner. Link related tickets when the relationship is clear.
Review browser tickets for reproducible steps and useful outcomes. Update the support answer when the same step produces no new information.