Philippines staffing blog ·
Keep a daily broken-link log for help desk guidance
Turn a failed support link into a contained workaround, named repair, and verified replacement.
Direct answer
When a help desk link fails, record the source article or macro, visible label, intended audience, failure observed, and time checked. Test from the permitted customer view.
Name the content owner and any dependent replies or forms. If an authoritative replacement exists, verify its destination and scope before using it.
Do not bypass access controls, cite an unverified mirror, or leave a guessed URL in customer guidance. Remove the link from active use when no safe replacement is available.
Close the log item only after the published source and its important dependencies are checked. Recurring failures may justify monitoring the source rather than expanding the daily manual check.