Philippines staffing blog ·
Set a limit for the daily help desk article queue
Protect source checking and review time by limiting how many drafts can be active at once.
Direct answer
A daily publishing target can turn into unfinished review work when every ticket pattern becomes a draft. Set an active queue limit that reflects the people available to verify sources and approve boundaries.
Rank candidates by repeated customer need, risk of a wrong answer, failed search evidence, and stability of the approved process. A popular query with no safe answer should be routed, not rushed into publication.
Count research, revision, link checks, and retirement work against the same editorial capacity. New pages are not the only useful output of the routine.
When the limit is reached, finish or reject a current item before starting another. Review carried-over drafts for missing owners and uncertain sources rather than letting them age invisibly.