Philippines staffing blog ·
Choose useful evidence retention rules for help desk tickets
Keep enough evidence for continuity and review while limiting unnecessary copies and sensitive exposure.
Direct answer
Define what the record must prove: request, action, result, approval, update, or later investigation.
Classify evidence by sensitivity and use the approved system; redact unrelated personal data.
Name the owner for retention, deletion, and legal-hold questions. Frontline support should not invent archives.
Review samples for both missing evidence and excess copies.